Pega Infinity '23: Unleash Advanced AI and Automation for Enhanced Self-Optimizing Experiences

 

Pega Infinity '23: Unleash Advanced AI and Automation for Enhanced Self-Optimizing Experiences

Pegasystems Inc. (NASDAQ: PEGA), a prominent low-code platform provider renowned for empowering top-tier enterprises to adapt and innovate, announced today the general availability of Pega Infinity™ '23. This upgraded iteration of Pega's product lineup introduces cutting-edge capabilities designed to bring organizations closer to achieving autonomy, leveraging AI and automation to foster self-optimization for enhanced efficiency and effectiveness.

Within Pega Infinity '23, one can find expanded intelligence, low-code, and autonomy features embedded across its diverse product portfolio, spanning Pega Platform™, Pega Customer Decision Hub™, Pega Customer Service™, and Pega Sales Automation™. Notably, this release introduces Pega GenAI™, a fresh suite of over 20 capabilities, available across Pega Cloud®, harnessing generative AI to accelerate and enhance low-code development, customer engagement, customer service, sales, and back-office operations. This makes Pega Infinity '23 products more swift, user-friendly, and potent, all while maintaining critical controls, governance, and auditing to keep human oversight intact.

Pega Infinity '23 enhances productivity through Constellation UX, ensuring users can accomplish tasks more efficiently, facilitating customer self-service, and expediting development processes. Furthermore, Pega Process Mining delves into end-to-end customer journeys to reveal and prioritize hidden inefficiencies, while Pega Insights empowers users to create and share compelling insights from workflow data through an improved drag-and-drop interface. Additionally, fresh low-code capabilities promote developer collaboration, simplifying the sharing and discovery of reusable components.

These enhancements are complemented by advanced Pega Cloud support for generative AI, including a trust layer that facilitates secure access to large language models (LLMs). Initially, Pega Infinity '23 will provide out-of-the-box LLM support for Microsoft Azure's OpenAI Service.

Since its unveiling at PegaWorld® iNspire earlier this year, Pega has incorporated new components into Pega Infinity '23, including:

AI-Powered Developer Chat – This generative AI chat function aids Pega users by providing real-time responses to product support inquiries, seamlessly integrated with Pega's training, documentation, and technical support resources.

Process Fabric Manager Dashboards – The addition of these dashboards within Pega Process Fabric offers managers deeper insights into team performance across all applications, enhancing workload management and deadline setting for improved employee experiences.

GenAI-Powered Treatments – This feature utilizes generative AI to create and refine next-best-action treatments, tailoring tones and perspectives based on individual customer preferences, fostering empathy and performance analysis to recommend high-value treatments.

Pega Infinity, the flagship software suite of Pegasystems, empowers organizations with AI-driven decision-making and workflow automation capabilities. This suite unifies customer engagement, customer service, and intelligent automation within a single platform, facilitating the acceleration of digital transformation. By delivering targeted messages to customers at the right time and through any channel, clients can enhance customer satisfaction, increase customer lifetime value, and boost overall productivity. Pega's low-code environment reduces complexity, enabling rapid deployments, swift iteration, and higher satisfaction levels among both customers and employees.

Kerim Akgonul, Chief Product Officer at Pega, emphasized the practical application of generative AI: “With all of the excitement around the potential of generative AI, businesses need to understand what aspects of the technology can be practically applied to help achieve their goals more efficiently And effectively. Pega Infinity '23 is doing just that – bringing together the latest AI and automation technology so that organizations can reach a level of self-optimization that results in better experiences for employees and customers today, with the agility to further scale and evolve As business needs change in the future.”

About Pegasystems:

Pega offers a powerful low-code platform that fuses agility into the world's leading organizations, enabling them to adapt to changing landscapes. Clients harness Pega's AI-powered decisioning and workflow automation to address their most pressing business challenges, from personalized engagement to automated services and streamlined operations. Since its inception in 1983, Pega has constructed a scalable and flexible architecture to help enterprises meet today's customer demands while continually transforming for the future. For more information on Pegasystems (NASDAQ: PEGA), please visit their website.